Older style Adsoft™ eartips are made with PVC and feature integrated threading that will allow them to thread onto Adscope® stethoscopes manufactured before 2014. While comfortable and secure, these eartips can loosen over time and require that the end user perform minimal maintenance in the form of tightening the eartips on their threading.

This will depend on the age of your Adscope® stethoscope. If your Adscope® was manufactured prior to 2014 and has threaded aural tubes, you will need to affix a special adapter to use the new Adsoft™ Plus fitted silicon eartips.
 

Yes! Conversion kits are available that will allow you to affix Adsoft™ Plus eartip adapters on your existing Adscope® stethoscope. Contact our customer service department at 1-800-ADC-2670 for more information about obtaining upgraded eartips for your Adscope® stethoscope.

ADC can only provide credit for new, unused products and only to ADC retailers who have purchased the product directly from ADC. Please contact the ADC retailer where you purchased the product for information on their return policy. It should be noted that restocking fees may apply for items returned for credit. ADC dealers that wish to return a purchase for credit should contact our customer service department and obtain a return authorization.

Yes, although due to the time and labor involved this service is not provided free of charge. A $50 fee is applicable for each device that you wish to have certified. We recommend this service only for those customers who are using their device in sensitive research where an extra assurance of accuracy may be beneficial or required.

All recalibration services that are performed on gauges include a calibration sticker that will be applied to your device indicating the date that the calibration was performed and the suggested date for recalibration in the future.

Yes! ADC’s service center will perform calibration checks upon request. Please note that certificates of calibration are not provided as part of this service, and must be purchased separately. (See below.)

Yes! ADC’s service center will test devices requiring calibration using test equipment calibrated to NIST traceable standards. Where devices require recalibration, this service will be performed free of charge as part of the repair process. Calibration checks are a standard part of the ADC repair service and your device will always be tested prior to its return to you. If a product is under warranty and cannot be recalibrated due to damage, replacement parts will be provided (and tested) during the repair process.

Generally most devices can be serviced within 5 business days or less. It is recommended that you plan for a device to be out of service for two weeks as transit times to and from ADC may vary depending on your location.

Regrettably ADC can only repair and service products manufactured by ADC. If you need assistance identifying the manufacturer of the brand of product you own, please call our toll free number at 1-800-ADC-2670.