I received a shipment with products that contain lithium-ion batteries and the packaging was damaged during shipment. What should I do?

If the packaging has been compromised and you suspect the lithium-ion battery in your device has been damaged, do not attempt to charge the battery or use the product. Contact our customer service department at 1-800-ADC-2670 for assistance with your damaged shipment. Note that you should not attempt to re-ship damaged devices that contain lithium-ion batteries; see the sections below for additional details on how to handle these batteries.