ADC’s 2025 Satisfaction Survey Results

At ADC, we believe that listening to our customers is one of the most important ways we can continue to grow and improve. That’s why we conduct an annual Customer Satisfaction Survey, reaching out to a representative mix of up to 300 customers across our entire customer base: large, mid-size, and small, national, regional, and export. By sending the survey both physically and electronically, we aim to gather honest, helpful feedback from as many voices as possible.

This year, we were thrilled to receive responses from approximately 5% to 10% of our customer base. It was a strong return rate that gave us valuable insights into what we’re doing well and where we can continue to improve.

Highlights from This Year’s Survey:

• Overall Satisfaction: Customers rated us an impressive 95.56% on average.

• Top-Rated Section: Product Quality led the way, scoring 98.21%, making it our highest-rated category.

• Outstanding Company Attributes: Multiple attributes earned a near-perfect 4.93 out of 5 rating, including:

  • Packaging and Presentation
  • Product Durability
  • Product Performance
  • Courtesy, Knowledge & Efficiency of Customer Service Staff
  • Shipment Packing
  • Shipment Accuracy

• Strong Across the Board: Even our lowest-rated attribute scored 4.29 out of 5, demonstrating consistency across all areas.

• Positive Feedback: A remarkable 88% of customer comments were positive — recognizing our products, service, and people.

We’re proud of these results, but more importantly, we’re grateful to the customers who took the time to share their experiences. Your feedback helps guide our decisions, improve our service, and reinforce the values that have defined ADC for decades.

Thank you for being a part of our journey! We look forward to continuing to exceed your expectations.